Support Ticket
Thank you for choosing our products! We are dedicated to providing you with exceptional support to ensure your satisfaction and success with our themes and templates.
Please keep in mind that, while we always endeavor to respond to your inquiries as soon as possible, we are sometimes unable to do so for various reasons, and we appreciate your patience during these times.
What Our Support Includes:
- Answering questions about how to use the item.
- Information on product updates, improvements, and bug fixes.
- Answering questions about how to use the item.
- Help with defects in the item or included third-party assets.
- Updates to ensure the item works as described.
What Our Support Does Not Include:
- Installation of the item and editing your site content.
- Modifying templates to accommodate specific needs.
- Problems related to hosting, server environment, or software.
- Help from authors of included third-party assets.
- Consultations related to search engine optimization or marketing.
Submit Support Ticket
We aim to respond to your inquiry within 48 hours during weekdays (Monday to Friday) and within 72 hours over the weekend (Saturday and Sunday). Nevertheless, our support team often replies more promptly whenever possible.